Shipping & Returns Policy

Shipping Fee

Standard shipping fee: $4.90

We offer free shipping on orders over $49 worldwide.

Please note that shipping times may vary depending on your location, customs clearance, and local delivery services.

 

Order Processing

We want to make sure your order arrives as quickly as possible.

Orders are processed within 1–3 business days after payment confirmation.

Your order will be shipped on the next business day after the processing is completed.

For customized orders, please allow an additional 5–7 business days for production before shipment.

Please note that processing time does not include shipping time.

 

Shipping Time

Estimated delivery times after your order has been processed:

United States orders: 3–10 business days

International orders: 7–15 business days

Delivery times are estimates and may be affected by factors such as customs delays, holidays, weather conditions, or local courier operations.

 

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to check the status and progress of your shipment.

 

Tracking & Customs

For international shipments, customers are responsible for monitoring their tracking updates and completing any required customs procedures or providing necessary information requested by local authorities or couriers.

If a package is returned to the sender or delivery fails due to the recipient not completing required customs procedures, responding to courier notifications, or failing to collect the package within the required timeframe, we may not be able to provide a free replacement or refund.

In such cases, additional shipping fees may apply if a replacement order is requested.

 

Delivery Information

Your local customs office may require additional documents or processing time to clear your package. These requirements may cause delays beyond the estimated delivery timeframe.

Your order may be delivered by your local postal service or a local courier company. In many regions, packages are delivered through your regular postal service.

If you are not available at the time of delivery, the courier or postal service may leave a notification with instructions on how to collect your package.

 

What If I Haven't Received My Order After 30 Days?

If you have not received your order 30 days after shipment, please contact us at: support@noteofheart.com

Our team will help check the latest status of your parcel and assist you with the next steps.

In most cases, we will offer to send a replacement order at no additional cost.

If you prefer not to wait for a replacement, please note that we may need to wait up to 60 days from the shipping date before issuing a refund, as some international shipments may experience extended transit delays.